In their book “Practical Wisdom,” Barry Schwartz and Kenneth Sharpe tell the story of a hospital janitor named Luke. In Luke’s hospital there was a young man who’d gotten into a fight and was now in a permanent coma. The young man’s father sat with him every day in silent vigil, and every day Luke cleaned the room. But one day the father was out for a smoke when Luke cleaned it.Later that afternoon, the father found Luke and snapped at him for not cleaning the room. The first-mountain response is to see your job as cleaning rooms. Luke could have snapped back: I did clean the room. You were out smoking. The second-mountain response is to see your job as serving patients and their families. In that case you’d go back in the room and clean it again, so that the father could have the comfort of seeing you do it. And that’s what Luke did.
The quote above is from a recent article by David Brooks entitled “The Moral Peril of Meritocracy” . Powerful and convicting, Brooks is a voice in the wilderness. Which mountain are we climbing?